EXPERT SPORT MEDICINE CARE

​​​ ↑​ SPORT MED NORTH 

​​Patient-Provider Email Guidelines

To enhance the value of the health care provider-patient relationship, Dr. Carson has established an email address for communication between patients and our office, which is drjamescarson@gmail.com. Due to the confidential nature of our communication with patients, the following guidelines must be adhered to:

Email Service 

  • May be used for requesting results, medical advice and billing questions.
  • Should not be used for urgent matters
  • Should not be used for prescription renewal requests.
  • Must include the patient's FULL NAME in the subject line and body of the email.
  • Will be opened by the front desk staff.
  • Will be acknowledged by Dr. Carson' office/Sport Med North by means of an automatic reply.
  • Will be addressed within 2 business days.


Messages from Sport Med North

  • Will not be used for urgent matters.
  • May be used to periodically communicate such matters as drug recalls, Newsletters and updates
  • Will use the 'blind copy feature' to send bulk emails (i.e: Newsletters) to maintain privacy.
  • Should be acknowledged by the patient by using the reply feature.


Important Information Regarding Email Communication

  • Messages containing important health or legal information will be stored in the patient's file.
  • Please escalate communication to a telephone call should you feel that email is insufficient.
  • Do not rely on email communication for emergencies or for urgent instructions. If a response is not received within 2 business days (Mon-Thurs), please escalate communication to a phone call.


Email addresses or patient information will NOT be shared with third parties without the patient's expressed permission. All information provided in the emails will be kept confidential.