​​Patient-Provider Email Guidelines

To enhance the value of the health care provider-patient relationship, Dr. Carson has established an email address for communication between patients and our office, which is Due to the confidential nature of our communication with patients, the following guidelines must be adhered to:

Email Service 

  • May be used for requesting results, medical advice and billing questions.
  • Should not be used for urgent matters
  • Should not be used for prescription renewal requests.
  • Must include the patient's FULL NAME in the subject line and body of the email.
  • Will be opened by the front desk staff.
  • Will be acknowledged by Dr. Carson' office/Sport Med North by means of an automatic reply.
  • Will be addressed within 2 business days.

Messages from Sport Med North

  • Will not be used for urgent matters.
  • May be used to periodically communicate such matters as drug recalls, Newsletters and updates
  • Will use the 'blind copy feature' to send bulk emails (i.e: Newsletters) to maintain privacy.
  • Should be acknowledged by the patient by using the reply feature.

Important Information Regarding Email Communication

  • Messages containing important health or legal information will be stored in the patient's file.
  • Please escalate communication to a telephone call should you feel that email is insufficient.
  • Do not rely on email communication for emergencies or for urgent instructions. If a response is not received within 2 business days (Mon-Thurs), please escalate communication to a phone call.

Email addresses or patient information will NOT be shared with third parties without the patient's expressed permission. All information provided in the emails will be kept confidential.